Refund policy

Returns

Our returns policy is valid for 30 days from when your item ships. If 30 days have gone by since we have shipped your item, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@philiphuang.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. However we do offer exchanges to different sizes of the same item.

Exchanges

We replace items if they are defective or damaged, or to different sizes of the same item. If you need to exchange it for the same item, send us an email at sales@philiphuang.com and send your item to: Philip Huang LLC, 158 Jefferson St, Brooklyn NY 11206, United States.

Shipping

To return your product, you should contact us at sales@philiphuang.com first, then mail your product to: Philip Huang LLC, 158 Jefferson St, Brooklyn NY 11206, United States. Depending on where you live, the time it may take for your exchanged product to reach you may vary.